“Let’s take all the software and data that are vital to our business and place them at the mercy of Tier 1 techs who will never have any idea how to install/update or repair anything ever but will excel at wasting your time. If you’re blood pressure is just too low and you love feeling helpless as your employees sit around the office for days waiting for access to your software, then Abacus is for you! PROSĮverything about this hosting service is inferior from a user interface standpoint compared to cloud9. If you’re looking to rack up countless hours hours and lost productivity. If your business has been running too smoothly amd you’re just tired of it. It was a mistake to migrated from our private cloud environment to this company. As of today, we may wait days for a response from them. They are replaced or disappear without notice to us. They have assigned multiple people to our account in the past 12 months to resolve our persistent problems with their product. Their tech support is not very responsive and they are not very aware of reoccurring problems, which indicates to me that they have a high turnover of personnel. They have not been able to maintain a constant link between their product and QuickBooks. Since that time, we have done nothing but struggle with this company to maintain an environment that would allow Amicus to function with QuickBooks. Finally, when they were faced with completely failure of the transition, they switched us back to Amicus so that we did not miss our billing cycle, something they promised would never happen. I asked the company several times to switch us back to Amicus. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle. Originally we tried to migrated from a private cloud to Abacus Private Cloud and from Amicus to AbacusLaw. The on-boarding process was a complete failure. There is nothing I like about this product. We have made the decision to transition to a better environment. I have been trying to overcome this with them from two year and at this point, I give up. I don't see any capacity or willingness on the part of this company to improve their deficient service. You will be notified upon its completion.Extremely poor from the initial on boarding process until today. Upon submission, a support ticket will be generated under your name and a technician will be assigned to your request. When you're finished, ensure you have checked the I have read and understand to AbacusNext Terms & Conditions box and Submit your request at the bottom of the page double-check the form for accuracy before submission to avoid any delays in completing your request. Complete all required fields that appear, certain form selections may change the fields required to complete your request. Choose the service that best fits your request ( Add App, Remove App or Update/Upgrades)Ĥ. If you are unsure of your hosting solution, please contact support.ĭ. Select your product from the list Abacus Private Cloud or Cloudnine Realtime. You are now in the AbacusNext support section and will need to select the "Submit a request" link in the top right.Ī. Go to your DASHBOARD and select CREATE from the SUPPORT TICKET tabģ. How to Submit a ticket using the Customer Account Portal Process Steps:ġ. Login to the Customer Account Portal ( )Ģ. Users requesting new software installs must be technical or authorized contacts on the APC or C9 account. REQUIREMENTS:Ĭustomers must have an active APC or C9 subscription. *Turnaround times are subject to availability and current volume APPLIES TO:Ībacus Private Cloud (APC) or Cloudnine (C9) customers. Requests for software installs have approximately a 5-business day turnaround time*.All software installs are applied Mon-Fri after 5:00PM PST, excluding Weekends.
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